Technical Support Associate (us Support)

Abbott

Taguig City, Philippines
Base: n/a; bonus/equity: not specified; benefits: ...
Fully remote
First level technical support
Troubleshooting customer complaints
Medical device compliance knowledge
The role provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email

Job Summary

  • The role provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email.
  • Employees must maintain compliance with medical device and diagnostics post-market surveillance regulations while documenting all inquiries.
  • This position requires working a permanent night shift to support customers across different market time zones.

Matching Summary

The role provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • First level technical support
  • Troubleshooting customer complaints
  • Medical device compliance knowledge
  • Fluency in English language
  • Night shift availability

Nice-to-have

  • Second language fluency
  • Process improvement mindset
  • Strong written communication skills
  • Critical thinking abilities
  • Remote work flexibility

Key Requirements

  • 3rd Level Certificate, Diploma or Degree in Science, Biomedical, Nursing, or Engineering
  • Minimum 1 year of experience in medical/clinical environment or customer facing support
  • Proficiency in MS Word, PowerPoint, Excel, and Outlook

Work Rights

Not specified

Tailored Resume

Cover Letter