Front Office Team Member

Sofitel Brisbane Central

Edinburgh, United Kingdom
£12.81ph; increase to £13.45ph by 1st april 2,026;...
On-site
Customer service
Guest experience
Prompt and courteous responses
Our objective is simple: make you grow and give you the spark to unleash your personality

Job Summary

  • Our objective is simple: make you grow and give you the spark to unleash your personality.
  • As our next Front Office Team Member, you… Are the ‘face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
  • We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Matching Summary

Our objective is simple: make you grow and give you the spark to unleash your personality.

Salary

£12.81/hour; Increase to £13.45/hour by 1st April 2026; Benefits: ALL Heartist Card, Free night stays, Complimentary Staff meal, 28 days holidays (up to 33), Pension Scheme, Company sick pay

Skills & Requirements

Must-have

  • Customer Service
  • Guest Experience
  • Prompt and Courteous Responses
  • Accurate Charge Posting
  • Professional Call Handling
  • Product Knowledge and Selling Skills

Nice-to-have

  • Personal Touch
  • Inclusive and Sustainable World Initiatives
  • Talent Development
  • Wellbeing Support

Key Requirements

  • Right to work in the UK
  • Fluency in English
  • Prior experience with OPERA cloud valued

Work Rights

Must have current right to work in the UK

Tailored Resume

Cover Letter