Lead technical support for law enforcement agencies
Drive complex software deployments
Manage critical technical issues
Axon is seeking a Software Technical Account Manager to work on-site at the Knoxville Police Department, focusing on deploying and supporting their software solutions for law enforcement. The role involves providing high-level technical support, managing deployments, and fostering customer relationships to enhance public safety
Job Summary
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies.
You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon.
Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
Matching Summary
Match Score: 85
Axon is seeking a Software Technical Account Manager to work on-site at the Knoxville Police Department, focusing on deploying and supporting their software solutions for law enforcement. The role involves providing high-level technical support, managing deployments, and fostering customer relationships to enhance public safety.
Skills & Requirements
Must-have
Lead technical support for law enforcement agencies
Drive complex software deployments
Manage critical technical issues
Advocate for customer needs internally
Utilize Power BI and SQL Server for reporting
Provide onsite customer support
Nice-to-have
Foster strong customer relationships
Promote software adoption and best practices
Collaborate with cross-functional teams
Experience in public safety sector
Key Requirements
4+ years in technical account management or similar role
Bachelor's degree or equivalent experience
Experience deploying SaaS solutions
Proficiency with Windows OS, networking, and cloud solutions
Experience with data management and reporting tools