The Cloud Technical Lead serves as the global technical authority for Salesforce Service Cloud and Field Service, ensuring stable and scalable architectures
Job Summary
The Cloud Technical Lead serves as the global technical authority for Salesforce Service Cloud and Field Service, ensuring stable and scalable architectures.
Key responsibilities include owning KPI insights like TTR and escalation rates, driving release readiness, and defining supportability standards globally.
Salesforce offers a competitive base salary range of $171,200 to $273,000 annually along with comprehensive benefits including medical, dental, vision, and 401(k) matching.
Matching Summary
The Cloud Technical Lead serves as the global technical authority for Salesforce Service Cloud and Field Service, ensuring stable and scalable architectures.
Salary
Base: $171,200 - $273,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health, paid parental leave, life insurance, 401(k), employee stock purchasing program
Skills & Requirements
Must-have
Salesforce Service Cloud expertise
Field Service architecture knowledge
Global technical escalation management
KPI performance analysis (TTR, repeat rate)
Release readiness and feature validation
SOP and automation strategy development
Nice-to-have
Influence without authority skills
Systems thinking capabilities
Data-driven problem solving
Thought leadership in technical frameworks
Cross-functional collaboration with Product Engineering
Key Requirements
Global technical authority experience
Deep understanding of Service Cloud and Field Service
Proven track record in managing complex escalations
Experience influencing engineering and product roadmaps