Own Zendesk end-to-end, including workflows, triggers, automations, macros, views, and user management across multiple patient-facing teams and brands
Job Summary
Own Zendesk end-to-end, including workflows, triggers, automations, macros, views, and user management across multiple patient-facing teams and brands.
Build and evolve reporting and dashboards that give teams clear visibility on performance, volume, and system behaviour, turning ambiguous questions into actionable insights.
Contribute to building a more scalable, resilient systems function that goes beyond “keeping the lights on” and explore and apply AI-enabled solutions.
Matching Summary
Own Zendesk end-to-end, including workflows, triggers, automations, macros, views, and user management across multiple patient-facing teams and brands.
Skills & Requirements
Must-have
Zendesk end-to-end ownership
workflows, triggers, automations, macros, views
user management
system hygiene and documentation
building reporting and dashboards
AI-enabled solutions exploration
Nice-to-have
thinking in systems
structured and detail-oriented
ownership and independent management
comfortable working with data
focus on outcomes
naturally curious and motivated to improve
excited by AI and new technologies
clear communication and collaboration
Key Requirements
strong hands-on experience with Zendesk
experience with workflows, automations, and reporting