Responsible for the day-to-day operations of the Front Office department while overseeing general hotel operations
Job Summary
Responsible for the day-to-day operations of the Front Office department while overseeing general hotel operations.
Demonstrate excellent customer service skills in handling guest requirements and concerns regarding accommodation, arrival and departure service, billing, etc.
Lead employees by being a role model, providing guidance, counseling and motivation.
Matching Summary
Responsible for the day-to-day operations of the Front Office department while overseeing general hotel operations.
Skills & Requirements
Must-have
Front Office department operations
Guest services and protocols
Handling guest requirements and concerns
Troubleshooting and conflict resolution
Leading and motivating employees
Nice-to-have
Proactive and anticipatory mindset
Strong guest interaction skills
Committed and highly passionate
Well-rounded hospitality professional
Key Requirements
Experience in a five-star hospitality establishment
Experience in Front Office or Guest Relations
Quick thinker and logical
Composure and calm under pressure
Flexible schedule with willingness to work long hours/holidays