Sr. Mgr., Service Operational Excellence

Johnson & Johnson MedTech

Santa Clara, California, United States of America
Base: $102,000 - $177,100 / $118,000 - $203,550 ba...
Fully remote
Project/program management
Lean six sigma
Global service solutions
Lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform

Job Summary

  • Lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform.
  • Apply project management discipline and Lean Six Sigma and/or process improvement methods to deliver measurable improvements in customer experience, operational performance, and business savings.
  • Partner with various departments to define service requirements, translate VOC into scalable solutions, and lead global operational readiness planning.

Matching Summary

Lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform.

Salary

Base: $102,000 - $177,100 / $118,000 - $203,550 Bay Area Only; Bonus/Equity: Not specified; Benefits: medical, dental, vision, life insurance, disability, retirement plan, savings plan, vacation, sick time, holiday pay, personal time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • Project/Program Management
  • Lean Six Sigma
  • Global Service Solutions
  • Operational Readiness Planning
  • Cross-functional leadership

Nice-to-have

  • Customer-centric mindset
  • Data-driven problem solving
  • Continuous improvement behaviors
  • Global mindset and collaboration

Key Requirements

  • Bachelor’s degree in Engineering, Business, Operations, or related
  • 5–8+ years of project/program management experience
  • Experience in service, operations, MedTech, robotics, or complex capital equipment
  • Proven ability to deliver productivity and efficiency initiatives
  • Proficiency with project and collaboration tools
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter