Customer Service Representative

FOX Factory

Baton Rouge, US
Professional phone and email assistance
Product inquiry and troubleshooting
Order management and processing
This entry-level role guides customers and dealers through the FOX experience, providing professional assistance over the phone/email with orders, product inquiries, lead times, and troubleshooting

Job Summary

  • This entry-level role guides customers and dealers through the FOX experience, providing professional assistance over the phone/email with orders, product inquiries, lead times, and troubleshooting.
  • Responsibilities include understanding customer needs, communicating effectively, using expert product knowledge for advice, establishing positive customer relations, and managing orders.
  • FOX offers competitive wages, great benefits including Medical, Dental, Vision, and a 401k plan with employer matching, in a fun team environment.

Matching Summary

This entry-level role guides customers and dealers through the FOX experience, providing professional assistance over the phone/email with orders, product inquiries, lead times, and troubleshooting.

Skills & Requirements

Must-have

  • Professional phone and email assistance
  • Product inquiry and troubleshooting
  • Order management and processing
  • MS Office expertise (Excel)

Nice-to-have

  • Empathy and patience
  • Teamwork and collaboration
  • Understanding of bicycle industry

Key Requirements

  • High School Diploma or GED
  • Basic to advanced MS Office expertise
  • Ability to lift up to 50 lbs. if working an event

Work Rights

Not specified

Tailored Resume

Cover Letter