Senior Customer Service Advisor

jobs.barclays

Base: £27,500; bonus/equity: not specified; benefi...
Resolve complex customer needs
Multi-channel communication support
Collaborate with bank teams
The role involves providing exceptional service by resolving complex customer needs across chat, email, and phone channels

Job Summary

  • The role involves providing exceptional service by resolving complex customer needs across chat, email, and phone channels.
  • Employees will collaborate with cross-functional teams to improve customer care processes and implement best practices.
  • The position offers a competitive salary of £27,500 along with comprehensive benefits including pension and private medical insurance.

Matching Summary

The role involves providing exceptional service by resolving complex customer needs across chat, email, and phone channels.

Salary

Base: £27,500; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, income protection

Skills & Requirements

Must-have

  • Resolve complex customer needs
  • Multi-channel communication support
  • Collaborate with bank teams
  • Identify process improvement areas
  • Mitigate operational risks

Nice-to-have

  • Empathy and dedication to customers
  • Leadership and coaching abilities
  • Experience in retail or hospitality
  • Stakeholder relationship building
  • Knowledge of banking products

Key Requirements

  • Prior experience with complex customer queries
  • Ability to lead or supervise teams
  • Understanding of banking regulations and codes of conduct

Work Rights

Not specified

Tailored Resume

Cover Letter