Customer Banking Specialist - Cheltenham

CommBank

Cheltenham, Australia
Onsite (monday - friday 11.30am-4pm)
Proven experience in customer service
Excellent communication skills
Ability to articulate financial terms
CommBank is seeking a Customer Banking Specialist for their Cheltenham location, responsible for delivering exceptional customer service and supporting a diverse range of banking needs. The role emphasizes strong communication skills, problem-solving abilities, and a customer-centric approach in a fast-paced retail banking environment

Job Summary

  • As the public face of CommBank, you will deliver a seamless banking experience to over 10 million customers.
  • You will have in-depth conversations with customers to support their overall banking needs including Home Loans and Business Banking.
  • The role involves completing Financial Health Checks to assess customer needs and providing options through digital banking education.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Cheltenham location, responsible for delivering exceptional customer service and supporting a diverse range of banking needs. The role emphasizes strong communication skills, problem-solving abilities, and a customer-centric approach in a fast-paced retail banking environment.

Skills & Requirements

Must-have

  • Proven experience in customer service
  • Excellent communication skills
  • Ability to articulate financial terms
  • Availability for Monday Friday roster
  • 11.30am-4pm shift availability

Nice-to-have

  • Interest in building a career with CommBank
  • Genuine interest in financial wellbeing
  • Ability to work in busy retail environment
  • Holistic solution provider mindset

Key Requirements

  • Proven customer service experience in Financial Services or Retail
  • Strong communication skills to explain financial concepts
  • Integrity and ability to place customer at center

Work Rights

Not specified

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