Automotive Guest Loyalty Specialist

EchoPark Automotive

Thornton, CO, United States
Base: $42k; bonus: monthly bonus opportunities; be...
On-site
Demonstrated customer service skills
Experience in problem resolution
Timely communication with guests
EchoPark Automotive is seeking a Guest Loyalty Specialist for their Thornton, CO dealership to manage post-sale guest experiences and ensure high levels of customer satisfaction. The ideal candidate should have strong customer service skills, problem resolution abilities, and a commitment to transparency and continuous learning

Job Summary

  • The Guest Loyalty Specialist manages the guest experience after the sale of the vehicle to ensure happiness and likelihood to recommend EchoPark.
  • This role involves owning guest concerns until resolved, answering calls and emails timely, and liaising with sales and recon departments.
  • The position offers a $42k salary base with monthly bonus opportunities, health insurance, and a 401k with a 4% company match.

Matching Summary

Match Score: 85

EchoPark Automotive is seeking a Guest Loyalty Specialist for their Thornton, CO dealership to manage post-sale guest experiences and ensure high levels of customer satisfaction. The ideal candidate should have strong customer service skills, problem resolution abilities, and a commitment to transparency and continuous learning.

Salary

Base: $42k; Bonus: Monthly bonus opportunities; Benefits: Health, Dental, Vision Insurance, 401k with 4% match

Skills & Requirements

Must-have

  • Demonstrated customer service skills
  • Experience in problem resolution
  • Timely communication with guests

Nice-to-have

  • Willingness to learn new processes
  • Transparent communication style
  • Celebrating small successes

Key Requirements

  • Demonstrated customer service experience
  • Problem resolution experience
  • Attention to detail

Work Rights

Not specified

Tailored Resume

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