Director - Collections

United Consumer Financial Services Compa

Westlake, OH, United States
Collections strategy development
Portfolio performance optimization
Regulatory compliance (fdcpa, reg f, udaap)
The Director of Collections & Recovery is responsible for designing, executing, and continuously optimizing the organization’s end-to-end collections strategy

Job Summary

  • The Director of Collections & Recovery is responsible for designing, executing, and continuously optimizing the organization’s end-to-end collections strategy.
  • This position partners closely with Risk, Customer Service, Operations, Compliance, and Finance to reduce delinquency, maximize recoveries, modernize processes, and support sustainable portfolio growth.
  • We are committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Matching Summary

The Director of Collections & Recovery is responsible for designing, executing, and continuously optimizing the organization’s end-to-end collections strategy.

Skills & Requirements

Must-have

  • Collections strategy development
  • Portfolio performance optimization
  • Regulatory compliance (FDCPA, Reg F, UDAAP)
  • Omni-channel communication frameworks
  • Vendor and agency management

Nice-to-have

  • Data-driven culture
  • Digital transformation leadership
  • Cross-functional influence

Key Requirements

  • 7+ years in collections leadership
  • Deep knowledge of collection laws
  • Experience managing collection agencies
  • Proven data interpretation skills

Work Rights

Not specified

Tailored Resume

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