At ING, we’re passionate about supporting customers through life’s ups and downs, guiding them with clarity, empathy, and confidence
Job Summary
At ING, we’re passionate about supporting customers through life’s ups and downs, guiding them with clarity, empathy, and confidence.
In this role, you’ll assess hardship applications, provide tailored support options, and help customers get back on track while ensuring regulatory and compliance obligations are met.
ING offers a supportive culture, opportunities for growth, and benefits like discounted health insurance and an additional rest day.
Matching Summary
At ING, we’re passionate about supporting customers through life’s ups and downs, guiding them with clarity, empathy, and confidence.
Skills & Requirements
Must-have
Financial hardship case management
Assess hardship applications
Manage dedicated portfolio
Handle inbound customer calls
Regulatory compliance obligations
Nice-to-have
Proactive and adaptable mindset
Fresh perspective and willingness to learn
Focus on continuous improvement
Support for vulnerable customers
Key Requirements
Strong experience in financial hardship, collections, or case management
Solid understanding of NCCP obligations
Well-developed analytical skills
Clear and empathetic communication skills
High level of organisation and attention to detail