Basic knowledge of object oriented programming languages
Ability to read and analyze log files
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Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves handling support cases for SaaS enterprise software, requiring strong communication skills and technical knowledge in programming and SQL.
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Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working in a 24/7 global shift pattern.
Candidates must have at least 2 years of experience with SaaS enterprise software such as Oracle, SAP, or Workday in a support or consulting environment.
Workday offers flexible work schedules requiring at least half of the time to be spent in-office or with customers, along with comprehensive benefits and stock grants.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves handling support cases for SaaS enterprise software, requiring strong communication skills and technical knowledge in programming and SQL.
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Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Basic knowledge of Object Oriented Programming languages
Ability to read and analyze log files
Basic knowledge of SQL syntax
Experience with api client tools like Postman
Nice-to-have
Previous experience with health monitoring tools
Experience building internal documentation
Resilience when faced with tight resolution timeframes
Creative approach to problem solving
Ability to mentor and coach others
Key Requirements
2 years of experience with SaaS Enterprise software