Case Manager

EML

Melbourne, Australia
Fully remote
Manage a portfolio of workers compensation claims
Provide early, timely and personal customer focused and empathetic service
Manage all aspects of a caseload
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day

Job Summary

  • As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day.
  • You will feel great satisfaction knowing your talent and hard work has a purpose.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other.

Matching Summary

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day.

Skills & Requirements

Must-have

  • manage a portfolio of workers compensation claims
  • provide early, timely and personal customer focused and empathetic service
  • manage all aspects of a caseload
  • deliver the desired customer experience
  • provide accurate and complete information
  • conduct claims reviews and case conferences

Nice-to-have

  • foster a learning culture
  • diverse and collaborative team culture
  • celebrates diversity and inclusion
  • solutions-focused when managing complex or sensitive situations

Key Requirements

  • Previous experience in fast-paced, high-pressure environment
  • Strong PC skills
  • Excellent communication skills
  • Empathetic, resilient and solutions-focused
  • Proactive, self-motivated and creative
  • High attention to detail
  • strong organisational and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter