Fraud Operations Team Lead

Stripe

Mexico City, Mexico
On-site
Lead and develop operations teams
Handle complex casework and escalations
Drive operational excellence and improvements
Stripe is seeking a Fraud Operations Team Lead for their Mexico City office, emphasizing collaboration, innovation, and operational excellence in the financial technology sector. The role involves leading a team, managing complex cases, and driving strategic initiatives within the Risk Operations function

Job Summary

  • You will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework.
  • Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements.
  • Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture.

Matching Summary

Match Score: 85

Stripe is seeking a Fraud Operations Team Lead for their Mexico City office, emphasizing collaboration, innovation, and operational excellence in the financial technology sector. The role involves leading a team, managing complex cases, and driving strategic initiatives within the Risk Operations function.

Skills & Requirements

Must-have

  • Lead and develop operations teams
  • Handle complex casework and escalations
  • Drive operational excellence and improvements
  • Subject matter expert in Risk and Fraud
  • Cross-functional collaboration with Risk vertical
  • Fluent in English and Spanish

Nice-to-have

  • Champion company-building initiatives
  • Advocate for product and process improvements
  • Model Stripe's core principles

Key Requirements

  • 6+ years of experience in Fraud Operations
  • Proven experience coaching and leading operations teams
  • Experience mentoring others and delivering feedback
  • Strong ability to use data for operational decisions
  • Demonstrated subject matter expertise in Risk Operations
  • Ability to work cross-functionally
  • Exemplary planning, prioritization, and time management skills
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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