Agent Success Manager

Decagon

Toronto, Canada
Not specified; not specified; medical, dental, vis...
4+ years customer facing experience in b2b saas
Experience managing large customers with multiple stakeholders
Strong communication skills for non-technical audiences
Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences across all channels

Job Summary

  • Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences across all channels.
  • The Agent Success team partners closely with customers to guide deployments, support adoption, and ensure meaningful outcomes.
  • Employees enjoy benefits including medical, dental, vision, life insurance, retirement plans, parental leave, and daily office lunches.

Matching Summary

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences across all channels.

Salary

Not specified; Not specified; Medical, Dental, Vision, Life Insurance, Retirement Plan, Parental Leave, Daily lunches

Skills & Requirements

Must-have

  • 4+ years customer facing experience in B2B SaaS
  • Experience managing large customers with multiple stakeholders
  • Strong communication skills for non-technical audiences
  • Business understanding of GTM sales teams and processes
  • Technical acumen regarding agent building processes

Nice-to-have

  • Familiarity with Agentic AI tool deployments
  • Working knowledge of Customer Support systems and best practices
  • Experience in a high-growth startup environment
  • Bachelor's degree in Science, Technology, Engineering, or Math
  • Ability to influence product roadmap based on customer needs

Key Requirements

  • 4+ years of customer facing experience
  • Proven track record managing large enterprise customers
  • Excellent presentation and persuasion skills
  • Background in B2B SaaS technical roles

Work Rights

Not specified

Tailored Resume

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