Customer Support Engineer Ii

Fivetran

Oakland, United States
$89,731—$107,681.50 usd; not specified; not specif...
Hybrid (2 day onsite)
Technical support for fivetran customers
Troubleshoot technical issues
Fivetran api connectors expertise
Fivetran is seeking a Customer Support Engineer II to join their API Connector Team in Oakland, offering a hybrid work model that combines remote flexibility with in-person collaboration. The ideal candidate should possess strong technical skills, particularly in troubleshooting APIs and working with databases, along with excellent customer advocacy capabilities

Job Summary

  • Fivetran is building data pipelines to power the modern data stack for thousands of companies.
  • Provide virtual technical support to Fivetran customers and partners, ensuring high customer satisfaction and timely resolution of reported issues.
  • Investigate and troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.

Matching Summary

Match Score: 85

Fivetran is seeking a Customer Support Engineer II to join their API Connector Team in Oakland, offering a hybrid work model that combines remote flexibility with in-person collaboration. The ideal candidate should possess strong technical skills, particularly in troubleshooting APIs and working with databases, along with excellent customer advocacy capabilities.

Salary

$89,731—$107,681.50 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Technical support for Fivetran customers
  • Troubleshoot technical issues
  • Fivetran API Connectors expertise
  • Customer satisfaction focus
  • Collaborate with Dev team
  • Document solutions in knowledge base

Nice-to-have

  • Customer advocacy skills
  • Process-oriented troubleshooting
  • Thrive in collaborative environment

Key Requirements

  • 2+ years of relevant professional experience
  • Experience troubleshooting APIs
  • Basic understanding of networking fundamentals
  • Experience working with databases (SQL and NoSQL)
  • Knowledge of data warehouse infrastructure
  • Comfortable navigating GitHub

Work Rights

Not specified

Tailored Resume

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