Customer Success Manager (technology Pmo)

Amex GBT

Illinois, United States
Base: $88,200.00 - $163,800.00; bonus/equity: disc...
Hybrid
Technical and project delivery experience
Analyze kpis and build dashboards
Diagnose system and integration issues
Amex GBT is seeking a Customer Success Manager with a focus on technical operations to enhance partner performance and customer satisfaction in a hybrid work environment. The role involves strategic initiative leadership, KPI tracking, and cross-functional collaboration to drive measurable business outcomes

Job Summary

  • Amex GBT is seeking a delivery-focused, partner-facing technical operations leader who blends technical expertise, customer advocacy, and commercial awareness.
  • This role owns Key workstream delivery and performance tracking including KPI’s, monthly reporting, proactive issue detection, and dedicated partner support.
  • Benefits include flexible tailored benefits, travel perks, extensive learning opportunities, and a focus on inclusion through global INclusion Groups.

Matching Summary

Match Score: 85

Amex GBT is seeking a Customer Success Manager with a focus on technical operations to enhance partner performance and customer satisfaction in a hybrid work environment. The role involves strategic initiative leadership, KPI tracking, and cross-functional collaboration to drive measurable business outcomes.

Salary

Base: $88,200.00 - $163,800.00; Bonus/Equity: discretionary annual bonus; Benefits: comprehensive US benefits programs

Skills & Requirements

Must-have

  • Technical and project delivery experience
  • Analyze KPIs and build dashboards
  • Diagnose system and integration issues
  • Drive outcome-based improvements
  • Stakeholder communication and executive presence
  • Payments, fintech, SaaS, marketplaces, or travel platforms experience

Nice-to-have

  • Partner-facing technical operations leader
  • Customer advocacy and commercial awareness
  • Adapt to changing priorities
  • Multi-lingual capability advantageous
  • Passion for travel industry

Key Requirements

  • Experience in technical and project delivery
  • Experience in partner success or customer success
  • Experience in solutions engineering or platform operations
  • Ability to analyze KPIs and build dashboards (Excel, SQL, Power BI, Tableau, Looker, etc.)
  • Comfort working in hybrid technical and commercial roles
  • Ability to diagnose system and integration issues (APIs, workflows, data pipelines)
  • Proven experience driving outcome-based improvements
  • Strong stakeholder communication, executive presence, and escalation management
  • Experience in payments, fintech, SaaS, marketplaces, or travel management platforms is highly desirable
  • Ability to operate in fast-moving, partner-driven environments
  • Ability to work in a fast-paced matrix environment
  • Business English mandatory
  • Experience implementing complex technical platforms
  • High degree of problem solving and decision-making
  • Previous experiences in software implementation would be an asset

Work Rights

Not specified

Tailored Resume

Cover Letter