Customer Service Specialist - Full Time - Remote

Datavant

Remote, US
Base: $17.31 - $23.08 usd ph; bonus/equity: not sp...
Remote
Salesforce experience required
Hipaa and phi compliance knowledge
Multi-channel communication skills
Datavant is a data collaboration platform trusted for healthcare that provides critical data solutions for organizations across the ecosystem

Job Summary

  • Datavant is a data collaboration platform trusted for healthcare that provides critical data solutions for organizations across the ecosystem.
  • The Customer Service Specialist serves as the first line of support, assisting customers via phone, email, and chat to ensure a seamless experience.
  • Employees must adhere to strict confidentiality and compliance standards regarding Protected Health Information (PHI) and HIPAA regulations.

Matching Summary

Match Score: 85

Datavant is a data collaboration platform trusted for healthcare that provides critical data solutions for organizations across the ecosystem.

Salary

Base: $17.31 - $23.08 USD per hour; Bonus/Equity: Not specified; Benefits: Post-offer health screenings and vaccinations required

Skills & Requirements

Must-have

  • Salesforce experience required
  • HIPAA and PHI compliance knowledge
  • Multi-channel communication skills
  • Critical thinking in fast-paced environment

Nice-to-have

  • Experience in legal or medical sectors
  • Cross-selling and upselling abilities
  • Empathetic communication style
  • Remote desktop tool proficiency

Key Requirements

  • High school diploma or equivalent required
  • Previous customer service role experience
  • Not eligible for employment sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter