Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and processes orders to ensure their expectations are determined and satisfied accurately
Job Summary
Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and processes orders to ensure their expectations are determined and satisfied accurately.
This role requires a thorough knowledge of the company's products and services, and the Senior Representative develops and expands customer relationships to fully understand their needs and wants.
Motion Industries offers an excellent benefits package including major medical, dental, vacation, and holiday pay options.
Matching Summary
Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and processes orders to ensure their expectations are determined and satisfied accurately.
Skills & Requirements
Must-have
Process customer orders
Negotiate selling and buying prices
Foster customer loyalty
Order items for inventory
Determine most cost-effective shipping
Handle customer returns
Respond to complex customer inquiries
Nice-to-have
Develop and expand customer relationships
Provide guidance to junior representatives
Responsible for quality and/or safety
Key Requirements
Bachelor's degree required
4+ years related experience
Bilingual: Spanish/English
Advanced English level
Purchase orders up to $5,000 USD per line
Purchase orders up to $10,000 USD per purchase order