Customer Account Support Specialist (m/w/d)

Dexcom Inc

Mainz, Germany
Hybrid
Fluent german language skills written and oral
Medical b2b customer support experience
Strong communication and de-escalation abilities
This role ensures optimal medical care for Dexcom customers by handling all incoming inquiries via phone and email

Job Summary

  • This role ensures optimal medical care for Dexcom customers by handling all incoming inquiries via phone and email.
  • The position involves supporting the outside sales force and cooperating diabetes specialists with demo materials and proactive order management.
  • Employees benefit from growth opportunities on a global level, including access to internal training programs and career development plans.

Matching Summary

This role ensures optimal medical care for Dexcom customers by handling all incoming inquiries via phone and email.

Skills & Requirements

Must-have

  • Fluent German language skills written and oral
  • Medical B2B customer support experience
  • Strong communication and de-escalation abilities

Nice-to-have

  • Experience with diabetes care providers
  • Proactive problem-solving mindset
  • Ability to work in a hybrid office model

Key Requirements

  • 2-3 years experience in medical B2B support
  • 4-6 years relevant professional experience
  • Completed vocational training or diploma
  • Very good German language proficiency

Work Rights

Not specified

Tailored Resume

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