Customer Experience Executive

Probe Group

Chat, email, and sms support
Problem solving and conflict resolution
Compliance with data protection policies
The role involves handling customer inquiries and issues via online channels such as chat, email, and SMS

Job Summary

  • The role involves handling customer inquiries and issues via online channels such as chat, email, and SMS.
  • Employees are responsible for delivering high-quality, prompt, and efficient responses while working closely with internal teams.
  • Probe Group fosters a culture of thinking differently, challenging the norm, and finding purpose through exponential growth.

Matching Summary

The role involves handling customer inquiries and issues via online channels such as chat, email, and SMS.

Skills & Requirements

Must-have

  • Chat, email, and SMS support
  • Problem solving and conflict resolution
  • Compliance with data protection policies
  • Efficient typing ability
  • Product knowledge maintenance

Nice-to-have

  • Ability to build rapport quickly
  • Maintains service quality under time pressures
  • Analytical skills for process improvement
  • Collaborative internal team relationships

Key Requirements

  • 1 – 2 years of continuous work experience
  • At least Senior High School/2nd year College
  • BPO or industry experience preferred
  • Fresh IT graduates welcome

Work Rights

Not specified

Tailored Resume

Cover Letter