Provide day to day oversight and support to Fund Administrators while working closely with management to ensure consistent, high quality service delivery
Job Summary
Provide day to day oversight and support to Fund Administrators while working closely with management to ensure consistent, high quality service delivery.
Act as the first point of escalation for team queries, issues, and client‑related escalations and contribute to ad‑hoc projects and tasks as required.
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
Matching Summary
Provide day to day oversight and support to Fund Administrators while working closely with management to ensure consistent, high quality service delivery.
Skills & Requirements
Must-have
Fund administration experience
Financial services operations
Client support and service delivery
Issue resolution and process advice
Quality reviews and service standards
Team management and resource planning
Nice-to-have
Positive and adaptable mindset
Problem-solving and analytical skills
Collaborating with business units
Working independently when required
Professional and positive demeanor
Key Requirements
Prior experience in fund administration
Strong attention to detail
Well developed organisational skills
Ability to work under pressure
Proven ability to work to KPIs
Previous fast paced Client Service Centre experience