Gerente Custome Experience/ Sales Tranformation | Manager 2

PwC Belgium Tax News

Customer-centric solutions
Customer journey mapping
Motivate and develop others
You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy

Job Summary

  • You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.
  • Enhancing your leadership style, you motivate, develop and inspire others to deliver quality.
  • You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

Matching Summary

You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Skills & Requirements

Must-have

  • Customer-centric solutions
  • Customer journey mapping
  • Motivate and develop others
  • Lead with integrity and authenticity
  • Embrace technology and innovation

Nice-to-have

  • Enhance leadership style
  • Leverage team strengths
  • Identify business opportunities
  • Articulate firm purpose and values

Key Requirements

  • Ownership of project planning, budgeting, execution, and completion
  • Develop skills outside comfort zone
  • Mentor team members
  • Address conflicts and engage in difficult conversations
  • Uphold professional and technical standards

Work Rights

Not specified

Tailored Resume

Cover Letter