Service Advisor

Rock Honda

Fontana, CA, United States
Base: $16.50 (draw against commission); bonus/equi...
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop estimates
Rock Honda is seeking an experienced Service Advisor to join their team in Fontana, CA. The ideal candidate should have prior automotive service experience, preferably with Honda, and will be responsible for customer communication and service requests

Job Summary

  • As an Experienced Honda Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Rock Honda is seeking an experienced Service Advisor to join their team in Fontana, CA. The ideal candidate should have prior automotive service experience, preferably with Honda, and will be responsible for customer communication and service requests.

Salary

Base: $16.50 (draw against commission); Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental, Vision, PTO, 401(k), ESPP

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Develop estimates
  • Write repair orders
  • Maintain customer records
  • Communicate with technicians and customers

Nice-to-have

  • Team player focused on customer service
  • Basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience
  • Honda experience strongly preferred
  • Prior experience as an automotive technician a plus
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

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