Customer Support Agent (fluent In Spanish) - Freelance Project

Agency

Ecuador
Hourly: $5ph; bonus/equity: not specified; benefit...
On-site
Bilingual english and spanish
Customer support via phone, email, chat
Retirement plan support
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers

Job Summary

  • Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).

Matching Summary

Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.

Salary

Hourly: $5/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual English and Spanish
  • Customer support via phone, email, chat
  • Retirement plan support
  • Technical troubleshooting
  • Zendesk, Aircall, internal CRM

Nice-to-have

  • Experience in financial services
  • AI-driven technology support

Key Requirements

  • High school diploma or equivalent
  • Bilingual fluency in Spanish and English
  • Previous customer service experience
  • Familiarity with retirement plans
  • Proficiency in Zendesk and Aircall preferred
  • Excellent multitasking and problem-solving skills
  • Must pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter