Ability to handle sensitive confidential information
High level of organisational skills and attention to detail
The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support
Job Summary
The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support.
Key responsibilities include assisting clients with scheduling mental health appointments, providing accurate information, and resolving client complaints.
TELUS Health fosters an inclusive culture that embraces diversity and is committed to fair employment practices.
Matching Summary
The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support.
Skills & Requirements
Must-have
Strong interpersonal and communication skills
Ability to handle sensitive confidential information
High level of organisational skills and attention to detail
Nice-to-have
Previous contact centre or customer service experience
Familiarity with health and wellbeing services
Commitment to continuous learning and professional development
Key Requirements
Proficiency in using customer management systems and technology
Fully vaccinated for COVID-19
Experience in contact centre or customer service role highly desirable