Officer: Customer Service

Absa Bank Limited

Kenya
Not specified; compensation details available upon...
Not specified
Respond to customer inquiries efficiently
Adhere to standard operating procedures
Monitor and control customer risk
Absa Bank Limited is seeking a Customer Service Officer to enhance customer experience by executing predefined objectives in line with standard operating procedures. The role involves addressing customer inquiries, supporting process development, and ensuring compliance with risk management policies

Job Summary

  • The role involves delivering customer support services to enhance the customer experience through execution of predefined objectives.
  • Candidates must ensure all activities comply with Absa's risk and compliance policies as well as legal and regulatory requirements.
  • This position offers an opportunity to be part of a growth journey within a bank with over 100 years of history.

Matching Summary

Match Score: 75

Absa Bank Limited is seeking a Customer Service Officer to enhance customer experience by executing predefined objectives in line with standard operating procedures. The role involves addressing customer inquiries, supporting process development, and ensuring compliance with risk management policies.

Salary

Not specified; compensation details available upon contact with Reward team

Skills & Requirements

Must-have

  • Respond to customer inquiries efficiently
  • Adhere to standard operating procedures
  • Monitor and control customer risk
  • Maintain professional stakeholder relationships

Nice-to-have

  • Proactive approach to self-development
  • Identify opportunities for process improvement
  • Strong commitment to customer experience

Key Requirements

  • Higher Diplomas in Business, Commerce, or Management Studies

Work Rights

Not specified

Tailored Resume

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