Contact Center Specialist

First Bank and Trust

Sioux Falls, SD, USA
Customer service skills
Excellent oral and written communication
Ability to work independently and in a team
This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and related services in conformance with policy, procedures, and service quality standards

Job Summary

  • This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and related services in conformance with policy, procedures, and service quality standards.
  • They seek opportunities to retain, expand, and attract customer relationships while ensuring customer confidentiality and adherence to established policies.
  • The role involves attending meetings and developmental training and acting in accordance with company policies and compliance procedures.

Matching Summary

This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and related services in conformance with policy, procedures, and service quality standards.

Skills & Requirements

Must-have

  • customer service skills
  • excellent oral and written communication
  • ability to work independently and in a team
  • proven judgment and organizational skills
  • excellent computer skills
  • knowledge of banking products and services

Nice-to-have

  • effective decision making
  • promoting excellent customer service philosophy
  • participation in compliance training
  • ability to suggest service improvements

Key Requirements

  • associate's degree or equivalent experience
  • two years of related field experience

Work Rights

Not specified

Tailored Resume

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