Technology Manager - Customer Solutions

AEP

Base: $136,539.00 - $177,503.00; bonus/equity: not...
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8 years relevant work experience
3-4 years people leadership role
Bachelor's degree in computer science or engineering
** AEP is seeking a Technology Manager for Customer Solutions to lead a team responsible for developing and implementing AI-powered applications aligned with the company's objectives. The role requires strong technical execution, people leadership, and experience in transformational programs, particularly in customer service applications. **

Job Summary

  • This role leads a team responsible for designing, developing, and operating AI-powered applications that support AEP's business objectives.
  • The position requires managing technology delivery portfolios, ensuring adherence to architectural standards, ITIL practices, and security requirements like NERC-CIP.
  • Candidates must have at least 8 years of relevant experience including 3-4 years in a people leadership role with a bachelor's degree in a technical field.

Matching Summary

Match Score: 75

** AEP is seeking a Technology Manager for Customer Solutions to lead a team responsible for developing and implementing AI-powered applications aligned with the company's objectives. The role requires strong technical execution, people leadership, and experience in transformational programs, particularly in customer service applications. **

Salary

Base: $136,539.00 - $177,503.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 8 years relevant work experience
  • 3-4 years people leadership role
  • Bachelor's degree in computer science or engineering
  • AI-enabled solutions implementation
  • ITIL practices adherence
  • Project budget management

Nice-to-have

  • Customer service applications experience
  • Transformational program planning
  • Lean practices participation
  • Vendor engagement partnership
  • Inclusive high-performing team building

Key Requirements

  • Minimum 8 years of relevant work experience
  • 3-4 years in people leadership or team lead role
  • Bachelor's degree in computer science, engineering, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter