Payment Services Support Specialist

Fullsteam

Base: $18.31ph to $22.93ph; bonus/equity: not spec...
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Utilize phone, email, chat, remote connections
Document case details meticulously
Identify customer solutions using tools
** Fullsteam is seeking a Payment Services Support Specialist to provide technical assistance to customers in a fully remote environment. The role involves resolving complex issues related to payment technology, documenting interactions, and enhancing technical documentation, all while maintaining a strong customer service focus. **

Job Summary

  • Our support agents provide comprehensive assistance to Fullsteam Payments customers through various communication channels, utilizing internal resources to resolve complex technical issues and, when necessary, escalate cases to supervisory or development teams.
  • Agents in this role have the rare opportunity to positively impact and enable commerce of small and growing personal businesses.
  • Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.

Matching Summary

Match Score: 75

** Fullsteam is seeking a Payment Services Support Specialist to provide technical assistance to customers in a fully remote environment. The role involves resolving complex issues related to payment technology, documenting interactions, and enhancing technical documentation, all while maintaining a strong customer service focus. **

Salary

Base: $18.31/hour to $22.93/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Utilize phone, email, chat, remote connections
  • Document case details meticulously
  • Identify customer solutions using tools
  • Address customer concerns promptly
  • Maintain knowledge of technology offerings
  • Participate in on-call rotation

Nice-to-have

  • Positive impact on small businesses
  • Forward-thinking company values
  • Inclusive workplace values diversity

Key Requirements

  • High school diploma or equivalent
  • Associate degree in computer information technology or computer networking or related experience
  • Two years of relevant technical support or customer service experience
  • Experience with credit card terminals or POS equipment
  • Knowledge of credit card processing authorization and settlement processes
  • Exceptional listening, written, and verbal communication abilities
  • Strong problem-solving skills with keen attention to detail
  • Capable of multitasking across diverse systems
  • Familiarity with Office Suite, Google Sheets, Knowledge Base, Excel
  • Bilingual (English/Spanish) proficiency is advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter