Customer Success Manager

rafftech.army

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Change management practices
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
  • Workday fosters a culture rooted in integrity, empathy, and shared enthusiasm, offering trust, tools, skills development, and long-term support to employees.
  • The role involves managing 50-60 enterprise accounts, partnering with Sales and Services teams, and executing renewals and upsell opportunities to maintain and grow revenue streams.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits available

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • Change management practices
  • CRM usage such as Salesforce
  • Account management and strategic planning
  • Executive level relationship building
  • Renewals and contract negotiation

Nice-to-have

  • Executive presence and communication
  • Influencing and revenue management skills
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Strategic customer interactions
  • Collaboration across corporate functions
  • Flexible work environment

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with change management
  • 2+ years using CRM tools like Salesforce
  • 2+ years account management experience
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter