Front Office Supervisor

Hotel Chadstone Melbourne MGallery / Novotel Bali Ubud Resort

Ubud, Indonesia
On-site
Minimum 2 years guest service agent experience
1 year supervisory or senior capacity
Advanced proficiency in opera pms systems
This position is responsible for the supervision of daily Front Office operations across Guest Service Agents, Telephone Operators, and Bellmen

Job Summary

  • This position is responsible for the supervision of daily Front Office operations across Guest Service Agents, Telephone Operators, and Bellmen.
  • The Supervisor plays a critical role in coaching staff, managing complex guest issues, and maintaining accurate financial controls.
  • Employees benefit from discounted rates at Accor hotels worldwide and opportunities to grow within the property and globally.

Matching Summary

Match Score: 85

This position is responsible for the supervision of daily Front Office operations across Guest Service Agents, Telephone Operators, and Bellmen.

Skills & Requirements

Must-have

  • Minimum 2 years Guest Service Agent experience
  • 1 year supervisory or senior capacity
  • Advanced proficiency in Opera PMS systems
  • Strong knowledge of hotel accounting procedures
  • Exceptional decision-making under pressure

Nice-to-have

  • Proficiency in additional languages
  • Experience in resort setting preferred
  • Diploma or certificate in hospitality
  • Strong conflict resolution skills
  • Commitment to responsible hospitality

Key Requirements

  • Diploma or certificate in hospitality
  • Minimum 2 years GSA experience
  • At least 1 year supervisory experience
  • Advanced Opera PMS proficiency
  • Strong English command

Work Rights

Not specified

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