Serve as a named resource and trusted advisor for Salesforce's customer organizations, forging deep relationships and focusing on their business needs to maximize value from their Marketing Cloud investment
Job Summary
Serve as a named resource and trusted advisor for Salesforce's customer organizations, forging deep relationships and focusing on their business needs to maximize value from their Marketing Cloud investment.
Orchestrate all Signature deliverables, experience, renewal, and expansion, acting as the single point of customer accountability and managing major customer incidents.
Advise customers on adopting new features, integrating agentic AI into marketing processes, and leveraging industry insights for future success in marketing operations.
Matching Summary
Serve as a named resource and trusted advisor for Salesforce's customer organizations, forging deep relationships and focusing on their business needs to maximize value from their Marketing Cloud investment.
Skills & Requirements
Must-have
Salesforce Marketing Cloud expertise
Customer Success Management experience
Technical customer success
SaaS platform use
AI and Data literacy
English and French fluency
Nice-to-have
Growth mindset
Mentoring team members
Navigating internal politics
Proactive customer engagement
Agentic AI for marketing use cases
Key Requirements
Proven work experience in CSM, Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture
Experience with Salesforce Marketing Cloud and/or a relevant competing marketing automation platform
Familiarity with data environments and Salesforce Data Cloud
Proven experience in system integration or management consulting services