Principal, Customer Success Manager

Choosemketech

**
Customer relationship coordination
Liaison between product and customer
Develop customer success plans
** Choosemketech is seeking a Principal Customer Success Manager to establish their presence in India, focusing on enhancing customer relationships and ensuring product adoption. The ideal candidate should have extensive experience in customer-facing roles, specifically in consulting or account management, with strong project management skills in HCM or financial platforms. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Responsibilities include handling overall responsibility for coordinating the customer relationship and acting as a liaison between product management and the customer.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Choosemketech is seeking a Principal Customer Success Manager to establish their presence in India, focusing on enhancing customer relationships and ensuring product adoption. The ideal candidate should have extensive experience in customer-facing roles, specifically in consulting or account management, with strong project management skills in HCM or financial platforms. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product and customer
  • Develop customer success plans
  • Prioritize and resolve customer concerns
  • Facilitate solution adoption
  • Drive customer value and growth

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter