Customer Service Advocate Iii

Centene

Base: $20.39 - $34.71 ph; bonus/equity: not specif...
Hybrid
Resolve complex issues
Provide personalized support
Assess and research needs
Serves as the advocate that focuses on resolving more complex issues or concerns for members or providers

Job Summary

  • Serves as the advocate that focuses on resolving more complex issues or concerns for members or providers.
  • Leverages a variety of communication channels to provide members or providers with timely, accurate, and personalized support on more complex complaints and escalations.
  • Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.

Matching Summary

Serves as the advocate that focuses on resolving more complex issues or concerns for members or providers.

Salary

Base: $20.39 - $34.71 per hour; Bonus/Equity: Not specified; Benefits: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays

Skills & Requirements

Must-have

  • resolve complex issues
  • provide personalized support
  • assess and research needs
  • initiate corrective actions
  • high pace contact center

Nice-to-have

  • guidance and training to team members
  • update leadership on customer needs
  • adhere to quality standards

Key Requirements

  • High School diploma or GED
  • 2 - 4 years of related experience
  • authorized to work in the U.S.

Work Rights

Authorized to work in the U.S.

Tailored Resume

Cover Letter