Customer Success Manager, High Touch - Intercom - Remote

Intercom

Remote, US
Competitive salary; meaningful equity included; co...
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5+ years customer success experience
Saas business model expertise
Strategic account management skills
** Intercom is seeking a Customer Success Manager for a remote role, focusing on enhancing customer engagement and product adoption for their AI-driven customer service platform. The ideal candidate should have over five years of experience in customer-facing roles within SaaS or technology companies and possess strong relationship-building skills. **

Job Summary

  • Intercom is an AI-first customer service platform designed to transform how businesses interact with their customers through instant and exceptional service.
  • As a High Touch CSM, you will build trusted advisor relationships with C-suite executives to drive product adoption, solution expansion, and long-term growth.
  • The role offers competitive salary, meaningful equity, comprehensive medical coverage, flexible paid time off, and a hybrid work policy requiring two days in the office.

Matching Summary

Match Score: 75

** Intercom is seeking a Customer Success Manager for a remote role, focusing on enhancing customer engagement and product adoption for their AI-driven customer service platform. The ideal candidate should have over five years of experience in customer-facing roles within SaaS or technology companies and possess strong relationship-building skills. **

Salary

Competitive salary; Meaningful equity included; Comprehensive medical, dental, vision, 401k match

Skills & Requirements

Must-have

  • 5+ years customer success experience
  • SaaS business model expertise
  • Strategic account management skills
  • Executive relationship building
  • AI product adoption strategies

Nice-to-have

  • Entrepreneurial team player mindset
  • Global CX team collaboration
  • Change management experience
  • Thought leadership in customer service
  • Proactive risk identification skills

Key Requirements

  • 5+ years relevant work experience
  • Experience with SaaS or consumption-based technology
  • Proof of eligibility to work in the United States

Work Rights

Must have proof of eligibility to work in the United States

Tailored Resume

Cover Letter