Unisys UK is seeking a Service Desk Analyst L2 to provide Tier 2 support for various technical issues, including hardware/software maintenance and network connectivity. The ideal candidate should have at least two years of relevant experience, an ITIL foundation certification, and strong problem-solving skills
Job Summary
This role provides Tier 2 support by troubleshooting and resolving complex issues across hardware, software, and network environments.
The successful candidate will identify root causes of problems and communicate solutions to both technical and non-technical users.
Candidates are expected to support L1 and L2 agents in managing day-to-day client incidents and queries.
Matching Summary
Match Score: 85
Unisys UK is seeking a Service Desk Analyst L2 to provide Tier 2 support for various technical issues, including hardware/software maintenance and network connectivity. The ideal candidate should have at least two years of relevant experience, an ITIL foundation certification, and strong problem-solving skills.
Skills & Requirements
Must-have
Tier 2 technical support experience
Hardware and software maintenance
Network connectivity troubleshooting
Root cause analysis skills
Voice communications support
Nice-to-have
Retail industry experience
Unisys proprietary application knowledge
Mentoring L1 and L2 agents
Client communication skills
Key Requirements
Minimum 2+ years experience in area of responsibility