Kyriba is seeking a Support Account Manager to act as a primary liaison for their Premium and Platinum customers, ensuring a high-quality support experience. The ideal candidate will have a background in customer success or account management within a SaaS environment and possess strong organizational and communication skills
Job Summary
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.
As a Support Account Manager, you will be the trusted advocate for Premium and Platinum customers, ensuring seamless support and proactive engagement.
Kyriba offers a comprehensive compensation package including health, welfare, and wellbeing benefits designed to support both professional and personal life.
Matching Summary
Match Score: 85
Kyriba is seeking a Support Account Manager to act as a primary liaison for their Premium and Platinum customers, ensuring a high-quality support experience. The ideal candidate will have a background in customer success or account management within a SaaS environment and possess strong organizational and communication skills.
Skills & Requirements
Must-have
customer support experience management
SLA monitoring and escalation handling
collaboration with account and technical teams
proactive issue resolution
executive reporting and dashboard delivery
Nice-to-have
customer-centric attitude
continuous improvement mindset
strong organizational skills
problem solving skills
relationship building
Key Requirements
experience in customer success or account management in SaaS
strong communication skills
bachelor’s or graduate degree or equivalent experience