Hotel Chadstone Melbourne MGallery is seeking an Assistant Front Office Manager to oversee guest services and ensure exceptional experiences at their luxury resort on the Kohala Coast of Hawai’i Island. The ideal candidate should have prior leadership experience, a commitment to guest service, and proficiency in relevant software, while enjoying competitive benefits and a supportive company culture
Job Summary
Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests.
Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
Premium preferred provider medical/drug/vision benefits at competitive prices.
Matching Summary
Match Score: 85
Hotel Chadstone Melbourne MGallery is seeking an Assistant Front Office Manager to oversee guest services and ensure exceptional experiences at their luxury resort on the Kohala Coast of Hawai’i Island. The ideal candidate should have prior leadership experience, a commitment to guest service, and proficiency in relevant software, while enjoying competitive benefits and a supportive company culture.
Salary
Base: $58,376 - $65,673 USD; Bonus/Equity: Incentive Bonuses are available; Benefits: Premium preferred provider medical/drug/vision benefits, employer paid coverage for group life and accidental insurance, 401(k)/retirement saving plan & matching program, 15 paid holiday/personal days, 10 days of paid vacation, discounts at hotel restaurants, retail, and spa, travel program discounts.
Skills & Requirements
Must-have
Guest service standards
Guest concerns handling
Rooms revenue maximization
Hotel safety and hygiene standards
Opera and Microsoft Office proficiency
Nice-to-have
Aloha spirit
Authentic Hawaiian experience
Positive and engaging culture
Speak other languages
Key Requirements
Previous leadership experience
Ability to work under pressure
Legally eligible to work in the United States
Work Rights
Must be legally eligible to work in the United States