Sr. Principal Customer Success Manager - Nyc

PagerDuty

Remote, United States
Base: $124,800 - $171,600 usd; bonus/equity: eligi...
Remote
8-10 years customer-facing experience
Saas business model expertise
It enterprise architecture knowledge
The role involves building executive-level trusted advisor relationships with IT, Engineering, and Support organizations to accelerate digital journeys

Job Summary

  • The role involves building executive-level trusted advisor relationships with IT, Engineering, and Support organizations to accelerate digital journeys.
  • Candidates must demonstrate hands-on product knowledge to guide customers on process, people, and change management best practices for real-time operations.
  • The position offers a competitive salary range of $124,800 - $171,600 USD along with comprehensive benefits including equity, paid parental leave, and wellness days.

Matching Summary

Match Score: 85

The role involves building executive-level trusted advisor relationships with IT, Engineering, and Support organizations to accelerate digital journeys.

Salary

Base: $124,800 - $171,600 USD; Bonus/Equity: Eligible for bonus, commission, and equity; Benefits: Comprehensive package including equity, ESPP, retirement plan, and paid time off

Skills & Requirements

Must-have

  • 8-10 years customer-facing experience
  • SaaS business model expertise
  • IT enterprise architecture knowledge
  • DevOps principles understanding
  • Executive-level relationship building

Nice-to-have

  • Strong consulting and trusted advisor skills
  • Knowledge of PagerDuty products
  • Experience in DevOps transition environments
  • Ability to drive C-level conversations
  • Thrive in fast-paced collaborative environment

Key Requirements

  • 8-10 years relevant customer-facing experience
  • Proficiency in developing ROI models
  • In-depth SaaS business model expertise
  • Understanding of modern IT monitoring

Work Rights

Not specified

Tailored Resume

Cover Letter