Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Answer phone calls and emails
Schedule appointments
Process billing transactions
Sharon Vet Clinic is seeking a Customer Service Lead (Client Service Representative Supervisor) to enhance their reception team while providing exceptional client service. The ideal candidate should have a passion for veterinary care, strong leadership skills, and a minimum of three years of customer service experience, including at least one year in a veterinary setting
Job Summary
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients.
Key responsibilities include client service, patient records management, technology use, and leadership duties such as recruiting, training, and performance feedback.
The company offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, and paid time off.
Matching Summary
Match Score: 85
Sharon Vet Clinic is seeking a Customer Service Lead (Client Service Representative Supervisor) to enhance their reception team while providing exceptional client service. The ideal candidate should have a passion for veterinary care, strong leadership skills, and a minimum of three years of customer service experience, including at least one year in a veterinary setting.
Salary
Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options
Skills & Requirements
Must-have
Answer phone calls and emails
Schedule appointments
Process billing transactions
Maintain electronic medical records
Recruit and train reception team
Nice-to-have
Develop strong, motivated reception team
Foster accountability and teamwork
Bring positivity into the workplace
Partner with clients for pet health goals
Key Requirements
High school diploma required
Minimum 3 years customer service experience
At least 1 year veterinary experience
1-2 years leadership or supervisory experience preferred