Responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries
Job Summary
Responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Review engineering change notices (ECNs) on orders in process and notify customer.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
Matching Summary
Responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Skills & Requirements
Must-have
customer order scheduling
purchase order discrepancies
engineering change notices
product returns review
active listening skills
calculate figures and amounts
Nice-to-have
positive rapport building
present organization best light
work independently or group
Key Requirements
Associate degree or equivalent
2-3 years Customer Service experience
Tier-1 Automotive supplier experience
Strong written communication skills
Strong verbal communication skills
Strong phone contact handling skills
Proven customer support experience
Above average proficiency in office systems software