2026 Delivery Operations Gvpjk

Concentrix

Makati City, Philippines
Not specified (assumed full-time in-office based on call center context)
Day-to-day supervision of call center associates
Performance metrics achievement through coaching
Disciplinary process and corrective action implementation
The job posting is for a Team Leader position at Concentrix in Makati City, Philippines, responsible for supervising a group of call center associates, ensuring performance metrics are met, and providing coaching and motivation. The ideal candidate should have a Bachelor's degree, relevant experience, strong communication skills, and the ability to mentor and lead a team effectively

Job Summary

  • The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.
  • This position requires ensuring performance metrics are achieved by providing adequate coaching, motivation, and accountability.
  • The role involves communicating expectations, conducting team meetings, and promoting company values through behavior and attitude.

Matching Summary

Match Score: 75

The job posting is for a Team Leader position at Concentrix in Makati City, Philippines, responsible for supervising a group of call center associates, ensuring performance metrics are met, and providing coaching and motivation. The ideal candidate should have a Bachelor's degree, relevant experience, strong communication skills, and the ability to mentor and lead a team effectively.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Performance metrics achievement through coaching
  • Disciplinary process and corrective action implementation
  • Microsoft Office proficiency
  • Escalated customer call handling

Nice-to-have

  • Strong written and verbal communication skills
  • Ability to foster professionalism and relationship building
  • Self-starter with sense of urgency
  • Works well under pressure
  • Advocate for team members

Key Requirements

  • Bachelor's Degree in related field
  • Two to four years of relevant experience
  • Proficient in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter