Head Of Customer Success, Planning Solutions

S&P Global Mobility

Base: $115,236 to $230,065; bonus/equity: eligible...
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Global customer success team leadership
Drive user/usage growth and retention
Design customer success operating model
** S&P Global Mobility is seeking a Head of Customer Success for their Planning Solutions team, a role focused on enhancing client relationships and driving revenue growth through product adoption and user engagement. The ideal candidate should have extensive experience in client-facing roles and leadership, particularly in managing global teams and executing customer success strategies. **

Job Summary

  • Lead the Global Customer Success Team to unlock value across the entire customer journey, build long-term user relationships, and deliver impactful client outreach and engagement.
  • Scale, manage, and develop a global team of Customer Success Managers (CSMs) and client‑facing professionals, fostering a culture of accountability, continuous learning, and a client‑first mindset.
  • S&P Global states that the anticipated base salary range for this position is $115,236 to $230,065, and this role is eligible for an annual incentive plan and additional S&P Global benefits.

Matching Summary

Match Score: 75

** S&P Global Mobility is seeking a Head of Customer Success for their Planning Solutions team, a role focused on enhancing client relationships and driving revenue growth through product adoption and user engagement. The ideal candidate should have extensive experience in client-facing roles and leadership, particularly in managing global teams and executing customer success strategies. **

Salary

Base: $115,236 to $230,065; Bonus/Equity: Eligible for annual incentive plan; Benefits: Eligible for additional S&P Global benefits

Skills & Requirements

Must-have

  • Global Customer Success Team leadership
  • Drive user/usage growth and retention
  • Design customer success operating model
  • Manage and develop global CSM team
  • Define and deliver key KPIs
  • Drive product adoption and migration

Nice-to-have

  • Client-first mindset
  • Transformational leadership capabilities
  • Culturally aware and engaging
  • Analytical and insight-driven
  • Highly collaborative working style

Key Requirements

  • 10+ years client-facing experience
  • 5+ years managing client-facing teams
  • Experience leading global transformations
  • Strong understanding of customer success principles
  • Balanced strategic and operational mindset
  • Excellent communication and negotiation skills
  • Strong decision-making and prioritization skills

Work Rights

Not specified

Tailored Resume

Cover Letter