Manager - Claims Operations

EML

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
This role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence

Job Summary

  • This role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence.
  • The successful candidate will act as the key contractual contact for client Youi while coaching Group Managers to uplift team capability and engagement.
  • EML offers a diverse culture with flexible work arrangements, comprehensive learning opportunities, and generous benefits including up to 16 weeks paid parental leave.

Matching Summary

This role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to drive performance and operational excellence.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Commercially minded approach
  • Resilient team builder
  • Continuous improvement mindset
  • Strategic thinking capabilities

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership experience managing teams
  • Stakeholder management at senior levels

Work Rights

Not specified

Tailored Resume

Cover Letter