Manager Of Adminadvantage Operations

Banklife

Quebec, Canada
Base: $71,475.00 cad - $119,125.00 cad; bonus/equi...
Hybrid
Leadership and motivation
Client relationship management
Service level agreement support
Banklife is seeking a Manager of AdminAdvantage Operations to lead their operations team within the Group Benefits organization. The ideal candidate will be a motivated leader with expertise in client service, team management, and a strong focus on continuous improvement in a fast-paced environment

Job Summary

  • Lead a team that supports large corporate clients, coordinating efforts to provide world-class benefits administration and customer service.
  • Identify client needs, issues and perceptions and develop action plans to ensure a positive client and member experience.
  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

Matching Summary

Match Score: 85

Banklife is seeking a Manager of AdminAdvantage Operations to lead their operations team within the Group Benefits organization. The ideal candidate will be a motivated leader with expertise in client service, team management, and a strong focus on continuous improvement in a fast-paced environment.

Salary

Base: $71,475.00 CAD - $119,125.00 CAD; Bonus/Equity: Incentive programs and compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Leadership and motivation
  • Client relationship management
  • Service Level Agreement support
  • Operational process coordination
  • Continuous improvement initiatives

Nice-to-have

  • Strategic thinking
  • Adaptability to change
  • Customer-centric approach
  • Collaborative negotiation skills
  • Risk management awareness

Key Requirements

  • Proven track record of attracting talent
  • Motivating teams and driving engagement
  • Experience supporting client SLAs
  • Comprehensive knowledge of Group Benefits
  • Strong Office 365 skills
  • Bilingualism (English and French) is a strong asset

Work Rights

Not specified

Tailored Resume

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