Sr Cust Serv Rep

GENUINE PARTS COMPANY

Not specified; not specified; benefits include hea...
5+ years customer service experience
Strong product knowledge of industrial parts
Negotiation skills for pricing
The Senior Customer Service Representative responds to complex customer inquiries and places orders while ensuring customer expectations are met

Job Summary

  • The Senior Customer Service Representative responds to complex customer inquiries and places orders while ensuring customer expectations are met.
  • This role influences gross profit by negotiating sale and purchase prices within specific parameters and adjusting non-contract pricing based on competition.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid vacation.

Matching Summary

The Senior Customer Service Representative responds to complex customer inquiries and places orders while ensuring customer expectations are met.

Salary

Not specified; Not specified; Benefits include healthcare, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • Strong product knowledge of industrial parts
  • Negotiation skills for pricing
  • Order entry via multiple channels
  • Inventory sourcing and expediting

Nice-to-have

  • Coaching less experienced representatives
  • Multi-tasking and time management
  • Building long-term customer relationships
  • Process improvement initiatives
  • Quality and safety awareness

Key Requirements

  • High school diploma or GED
  • Five (5) or more years of related experience
  • Excellent computer and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter