Customer Experience Coordinator - Willow Grove, Pa

VEG (Veterinary Emergency Groups)

Willow Grove, PA, United States
Competitive compensation; base + 401k match; equit...
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2+ years customer service experience
Advanced computer and practice management software skills
Ability to work nights weekends and holidays
** VEG (Veterinary Emergency Groups) is seeking a Customer Experience Coordinator in Willow Grove, PA, to enhance the customer experience through exceptional service and communication. The role demands a personable candidate with strong customer service skills and the ability to thrive in a fast-paced, emotionally charged environment. **

Job Summary

  • The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.
  • Employees receive comprehensive benefits including competitive compensation, 401K match, free therapy access, and annual travel stipends up to $2,500.
  • The company is committed to creating a diverse, inclusive culture where employees feel valued and empowered to bring their authentic selves to work.

Matching Summary

Match Score: 75

** VEG (Veterinary Emergency Groups) is seeking a Customer Experience Coordinator in Willow Grove, PA, to enhance the customer experience through exceptional service and communication. The role demands a personable candidate with strong customer service skills and the ability to thrive in a fast-paced, emotionally charged environment. **

Salary

Competitive compensation; Base and 401K match; Equity eligibility after one year

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer and practice management software skills
  • Ability to work nights weekends and holidays
  • Willingness to work in noisy environment with odors
  • Strong multitasking abilities in high stakes environments

Nice-to-have

  • High emotional intelligence and empathy
  • Curious nature seeking continuous learning
  • Sense of humility and team ownership
  • Experience with end-of-life decision guidance

Key Requirements

  • 2+ years of customer service experience
  • Availability for rotating night, weekend, and holiday shifts
  • Comfort working in high-stakes veterinary emergency environments

Work Rights

Not specified

Tailored Resume

Cover Letter